Shipping and Returns

Delivery and Assembly

We offer delivery and assembly throughout Kosovo. Delivery times, conditions, and any applicable charges are confirmed with you before your order is finalised.

Please provide an accurate address and phone number and inform us of any access or assembly-space restrictions.

Delivery Times

Delivery times depend on product availability, production requirements, and your address. We will notify you of any changes to the confirmed schedule.

Damaged or Incorrect Products

Please check your product upon delivery. If you notice damage, a defect, or a discrepancy with your order, contact us promptly with your order reference, a description of the issue, and photographs where possible.

Returns

For distance purchases, you can generally notify us of your withdrawal within 14 days of receiving the product, subject to legal conditions and exceptions. Exceptions include products made to your specifications or clearly personalised.

Contact us before returning a product to coordinate the process. Return costs and refunds are handled according to applicable law and the conditions communicated before purchase. Your statutory rights concerning defective products remain unaffected.