Privacy policy

What data do we collect?

When you contact us or send an order request, we collect the details you fill in: your name, phone number, email, location or address, your message and the products you selected. Some fields are optional; others are needed to handle your request.

If you subscribe to the newsletter, we collect your email address to send news and offers.

How do we use it and who do we share it with?

Your data is used to reply to you, confirm orders, arrange delivery and assembly, and handle after-sales requests.

Processing is based, as the case may be, on your request or order, legal obligations, our legitimate interest in running and securing the service, or your consent for marketing.

Necessary data may be shared with authorised staff, technical providers and partners who help fulfil the order, and with authorities when required by law. We do not sell your data.

How long do we keep it?

We keep it only as long as needed to handle your request, fulfil the order, honour the warranty and meet legal obligations. The period depends on the purpose and the type of document.

Cookies and the newsletter

The website uses cookies and browser storage for functions such as language, session and selected products. You can manage them in your browser settings; disabling them may affect some features.

Sending a request does not automatically subscribe you to marketing. You can unsubscribe from the newsletter by writing to info@bamboo-ks.com with the subject “Unsubscribe”.

Your rights and contact

Under the applicable legal conditions, you may request access, correction, deletion, restriction or transfer of your data and object to processing. Where processing is based on consent, you may withdraw it. Deletion may be limited by legal retention obligations.

For requests, contact info@bamboo-ks.com or +383 48 482 423. You may also lodge a complaint with the Information and Privacy Agency of Kosovo.

Changes to this policy are published on this page.